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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jacob Cuevas-Sell

June 27, 2025

5  out of  5
rating by Jacob Cuevas-Sell
"My representative was so helpful I'm happy with my service!"
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Sally Hourigan

June 26, 2025

5  out of  5
rating by Sally Hourigan
"This was by far, the best experience I’ve had with obtaining auto and homeowners insurance. We are long-time State Farm customers and haven’t been very confident with our agency in Denver, CO. We were planning on looking for a different company when we decided to move to Polo, IL. I called Julie to transfer our autos and obtain homeowners to Illinois temporarily and was blown away by the efficiency and great communication from that office. I’m glad we found her!"
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shuck james

June 26, 2025

5  out of  5
rating by shuck james
"Karina has done excellent follow is very polite and did a great job getting all our insurance needs."
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Genesis Alvarez

June 24, 2025

5  out of  5
rating by Genesis Alvarez
"I switched my insurance to State Farm and Karina made the switch so easy for me! She explained all the advantages and i was also able to save on my insurance bill too!! She made the process smooth and is always answering all my questions as soon as possible which I love that!"
We responded:
"Thank you for the review Genesis! We are so happy you have the switch! - Sterling State Farm Car and Home Insurance"
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Tom Castaneda

June 23, 2025

4  out of  5
rating by Tom Castaneda
"Karina was amazing. She was helpful and explained everything in detail."
We responded:
"Tom, thank you for the review! We look forward to seeing you again! Mike Sprague Sterling State Farm"
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Alicia Moon

June 17, 2025

5  out of  5
rating by Alicia Moon
"I had such a great experience with Karina. No pressure at all and was willing to work with any accommodative requests I had and was so easy to talk to. Overall great experience would recommend to anyone especially someone with no background of insurance information. Karina broke everything down for me to understand!"
We responded:
"Understanding insurance can be a tough thing to do! Thank you for allowing us the opportunity to assist you and thank you for your trust! - Mike Sprague State Farm Insurance"
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Emily Sauer

June 16, 2025

5  out of  5
rating by Emily Sauer
"Karina is AMAZING! She was so quick, helpful, and thorough!! I highly recommend asking her any questions you have/getting a quote!!"
We responded:
"Thank you for the review Emily! You were awesome to work with and we are happy to have you insured with our office! Mike Sprague - Sterling State Farm Insurance"
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Leidy Barrientos

May 28, 2025

5  out of  5
rating by Leidy Barrientos
"Karina was extremely patient, thorough, and personable!"
We responded:
"Thank you for the review, Leidy! - Mike Sprague Sterling State Farm"
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Stephen Rhue

April 4, 2025

5  out of  5
rating by Stephen Rhue
"Karina was nothing short of amazing and very knowledgeable regarding getting me covered. She covered everything and answered all 1000 of my questions about the new policy. I could have been saving money by switching to State Farm a while ago but better late than never, right? I’m so happy that i made the switch. My coverage stayed the same and my payment, including the new vehicle that i just purchased was cut down by almost half every month!!! If anyone is looking for any type of insurance, i would urge you to hit up Karina at Mike Sprague State Farm, she will take excellent care of you!!!"
We responded:
"Thank you so much for the review, Stephen! Mike Sprague - Sterling State Farm Insurance."
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Anna

December 17, 2024

5  out of  5
rating by Anna
"Very happy with service. Julie Dodd is a good helper, polite with a great communication . She did great job and I am so happy that she is my agent."
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Tylor Bonnell

October 24, 2024

5  out of  5
rating by Tylor Bonnell
"Julie was extremely helpful and saved me a bunch of money on my policy. I cannot recommend them enough for your insurance needs!"
We responded:
"Thank you for the review! Saving money and better coverage is aways an awesome thing! - Sterling State Farm Insurance - Mike Sprague State Farm Insurance "
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Seb Xraz

October 7, 2024

5  out of  5
rating by Seb Xraz
"Karina is a gem. Thanks for helping me out with my Home & Auto!"
We responded:
"We think Karina is pretty special to! Thank you for the review and we are very happy to help with your car insurance and home insurance needs! Sterling, IL State Farm Insurance"
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Terry Gaskill

October 7, 2024

5  out of  5
rating by Terry Gaskill
"Great Karina has helped me out a lot!"
We responded:
"Thank you for the review, Terry! We are happy to hear that you enjoyed working with us! Mike Sprague Sterling State Farm Insurance Agency"
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Shawn Andrews

June 15, 2024

5  out of  5
rating by Shawn Andrews
"Very great experience with Karina she was very helpful and quick to getting me the help I needed!!"
We responded:
"Shawn, thank you for the review. It is a pleasure to do business with you. - Mike Sprague Sterling State Farm Insurance"
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Leslie Hires

June 14, 2024

5  out of  5
rating by Leslie Hires
"They are so amazing. Every time we have called They have always been so nice and helpful no matter the issue. Everything is done very fast and efficiently. I would definitely recommend them to anyone ans everyone."
We responded:
"Thank you for the review, Leslie! - Sterling State Farm Car and Home Insurance"
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Ann Glassburn

May 21, 2024

5  out of  5
rating by Ann Glassburn
"State farm has always had great & fair service & very nice welcoming people"
We responded:
"Thank you for the review, Ann! Working with customers like you make our job so much easier! - Mike Sprague Sterling, IL Car and Home Insurance"
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Tom Sawyer

April 18, 2024

5  out of  5
rating by Tom Sawyer
"They’ve been absolutely amazing. No matter what I have happen with my bike or car they always have it taken care of swiftly. Thanks for helping me fix my bike and keeping her on the road Karina and Austin. You guys are the best!!"
We responded:
"Thanks, "Tom!""
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Nancey Dorner

March 12, 2024

5  out of  5
rating by Nancey Dorner
"Staff is top notch! Help in anything you need! Thank you"
We responded:
"Thank you so much for the review, Nancy! Jennifer, Christa, Julie, Karina, Lynnsey, Jaclyn and myself all appreciate you and your business! Mike Sprague Sterling State Farm"
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Mayra Martin

February 27, 2024

5  out of  5
rating by Mayra Martin
"Christa and Jen have the best customer service that I have ever experienced. They are friendly, kind and know what they are doing. Whenever I need help or information with my account I know I can count on them. Thank you ladies!"
We responded:
"Jen and Christa are the best! Thank you for the review and we appreciate your business! Sterling State Farm"
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Robert Shaw

February 26, 2024

5  out of  5
rating by Robert Shaw
"Julie was very informative and professional was a excellent experience and will highly recommend her to all my friends and family. Thank you!!!!👍"
We responded:
"Thank you for review, Robert! We are very excited to work your friends and family! - Mike Sprague State Farm Insurance (Sterling/Rock Falls/Dixon)"
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Elivia Ahrens

February 20, 2024

5  out of  5
rating by Elivia Ahrens
"Absolutely loved working with Julie. She was very helpful and got us a great deal!"
We responded:
"Thank you for the review! Mike Sprague Sterling State Farm - Car Insurance, Home Insurance"
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Jordan Scherer

February 4, 2024

5  out of  5
rating by Jordan Scherer
"So I have personally dealt with nearly, if not all, staff here over the past couple years upon switching from another major local provider. Down the line from Jennifer, Julie, Krista, Clay (off to university now) and Cindy (congrats on retirement)-on to the namesake, Mike. Just wonderful people who put the extra time and patience into diligently assessing service provision as opposed to being treated just like a number. Cannot say enough great things about their family like hands on approach. Give them a call, do not waste time shopping around."
We responded:
"Jordan, thank you for the incredible review! We enjoy working with you and look forward to many years to come! - Mike Sprague Sterling State Farm Insurance."
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Sean Gillette

January 30, 2024

5  out of  5
rating by Sean Gillette
"Christa was very helpful and quick to get my claim in. Wasn’t sure I had comprehensive insurance and she was able to see I did and get everything set up!"
We responded:
"Thank you for the review, Sean! Working through claims are the most important thing we do! I am happy to hear it was a good experience! Mike Sprague State Farm Insurance!"
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Mary Robinson

January 29, 2024

5  out of  5
rating by Mary Robinson
"Very pleased with State farm’s prompt response to my claim and the businesses they recommended to do my repairs were wonderful"
We responded:
"Thank you for the review, Mary. Sometimes claims can be tough and getting in front of them are very important to us! We look forward to continuing working with you! - Sterling State Farm Car and Home Insurance"
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Stephen Nalder

January 17, 2024

5  out of  5
rating by Stephen Nalder
"Fantastic customer service. Thanks, Julie!"
We responded:
"Stephen - Thank you for the review and allowing us to get you switched over to State Farm! - Mike Sprague State Farm Sterling, IL"